The ability to add a cover image to Facebook gives you an opportunity to brand your page, create calls to action, and present messages to your followers. It’s not hard to create, however you do need to know proper sizing and positioning with your profile image. What is a Facebook cover photo? (I imagine you’re here…
How to make your customers smile and buy…and buy again and again Part 2: 5 things you can do today to improve customer loyalty In part 1 of Customer Loyalty Marketing, we looked at satisfying the “primal factors” of your customers – satisfaction of needs, physical appeal, confidence – and assuming these are covered, we need…
How to make your customers smile and buy…and buy again and again. Part 1: The basics of service and appeal in building customer relationships Picture this: You buy from a store or website and have a good experience: price is right, sales process simple…all according to plan. You’re likely to go back and buy again,…
Marketing ideas that answer to common marketing misconceptions As a marketing director, I am constantly engaged in conversations about many different aspects of marketing. As someone who has been doing this for more than two decades (ouch!), my experience has spanned from the non-digital “cut and paste magic marker” world to all digital output for…
Do you realize how many companies actually do not have a marketing plan? Literally, that is, no plan in writing to define who they are, who their customers are, and how they are going to reach them. Marketing – the lack thereof or an untargeted, mediocre attempt at best – is on just about every…
Why sometimes doing nothing is better than farming it out to someone who just doesn’t “get it” Like many blogs, I sometimes leave mine dormant while real life takes up my time and priorities. Yet the posts aren’t abandoned. They are gaining interest from “blog commenters”. If you’re a blogger, you know exactly what I’m…
If you want me to check out your survey, why not make it easier? I got a receipt the yesterday (it’s the holidays, I got a lot of them!) and the sales person asked me to complete a survey. Sure. It’s a great store and there’s a chance to win a gift certificate. The receipt…
Yahoo! released their long-awaited “living magazine app” for the iPad called Livestand yesterday, marketed as something you will “lose yourself for hours with its electrifying images and captivating content.” Sadly, the news didn’t reach Yahoo’s search results! What’s Livestand? For news and content junkies, it’s an interesting app for the iPad that does exploit what…
Learning to turn your customers on can make a world of difference in sales Countless dollars are wasted on marketing ideas, messages, and executions that don’t connect with their intended audience. That audience being “potential customers”. The lack of focus on delivering what the audience wants or expects, or more simply put: words or images…
Search engine optimization is killing marketing One of the greatest things about the Internet and marketing is the data. Sure I love the immediacy, but the data is really what’s intriguing. You can hold focus groups, track responses from ads, yet nothing beats the voyeuristic look-over-the-shoulder of the buyer data that the Internet provides. For…
